Patient Rights and Responsibilities

to considerate and respectful health care
to know the names and professional status of the people serving you
to privacy/confidentiality concerning your own health care program and medical records
to receive accurate information about your health related concerns
to participate in choosing a form of treatment
to consent to or refuse any care or treatment
to a quick response to reports of pain
to select and/or change your health care provider and to expect reasonable continuity of care
to review your medical records with a clinician
to receive information about services and related costs
to examine and receive an explanation of all charges
to receive full information and counseling on the availability of known financial resources for your health care
to have access to an interpreter when possible if you are a non English-speaking patient
to a timely resolution of any question, complaint, or problem regarding TLCCS services or procedures

to seek medical attention promptly
to be honest about your medical history
to ask about anything you do not understand
to follow health advice and instructions
to report any significant changes in symptoms or failure to improve
to work with your provider and nurse on management of pain
to respect clinic policies
to keep appointments or cancel in advance
to see non-emergency care during regular business hours
to provide useful feedback about services
to make prompt payments on your account and be knowledgeable about your insurance coverage